What Is Delayed Activity?
A Delayed Activity occurs when an activity is still New or In Progress after its End Date/Time has passed.
How to identify it: Delayed activities display a red vertical line on the left side of the activity.
What Triggers the Delayed Status?
An activity may be marked as Delayed when:
- The activity status is New or In Progress, and the End Date/Time has passed.
- Multiple caseworkers are assigned; the activity can remain delayed if any assigned user is still New or In Progress after the End Date/Time.
- The system notifies both the assigned worker(s) on the activity card and the case owner.
- If you do not want to receive these notifications, you can turn them off in your user preferences.
How to Revert a Delayed Activity
- Open the delayed activity and go to the Activity Details page.
- Under the activity name, select the Delayed label. In the dropdown, choose No.
- Scroll to the bottom and select Save.
Please Note: Contact PlanStreet Support if you do not see delayed activities.